Never let a missed call cost you a job

Because you don't need more tyre-kickers — you need better margins on the calls you already get.

When your engineers are slammed on the tools, phones ring out or hit voicemail. Low-margin £80 radiator repairs slip through, while £3,500 emergency combi-boiler replacements bounce straight to the next contractor on Google.

Our system doesn't generate 50 more cold leads. It triages your existing call flow, filters out out-of-area work, and ensures high-margin boiler installations are captured and booked before a competitor picks up.

Having someone in the office is invaluable — we never replace them.

But what happens at 12:30 PM when they're on lunch? What happens when two homeowners call at the exact same second? And what happens between 5:30 PM and 8:30 AM when boilers actually fail?

Boilers don't wait for office hours — a lot of “no heat” calls land in the evening, when homeowners get back to a cold house. If nobody answers at 7:15 PM, that £3,200 installation usually goes to whoever answers first on Google. We back your office up 24/7, so the enquiries it can't reach still get an answer.

No. If this sounded like an IVR tree ('Press 1 for service'), we'd tell you to run a mile.

It never pretends to be a person. It's an immediate, plain-English SMS from your business number, sent in under 30 seconds: 'Hi, it's WarmHome Heating's assistant — the team's with a customer right now. What's happening with your boiler, and what's your postcode?'

The homeowner gets an answer instead of a voicemail. They text back the problem, postcode or error code, and it lands in your diary or with your team — and anyone can ask for a person at any point.

Our system uses zero-LLM deterministic rules for safety. It never invents prices, diagnoses faults, or offers technical advice — ever. That is a hard safety boundary.

If emergency language is detected (smell of gas, carbon monoxide alarm, whistling appliance), our code immediately intercepts the enquiry before any AI can touch it. The customer is instantly provided with the National Gas Emergency Service number (0800 111 999) and shutoff guidance, and your on-call engineer receives an immediate priority alert. Safety is hardcoded in code, not left to AI guesswork.

A traditional answering service charges £150–£400/month just to take a scribbled name and number and email it to you 45 minutes later.

They don't know what a combi boiler vs an unvented cylinder is, they don't check your postcode polygons, and they cannot book into your diary. By the time you call the customer back 2 hours later, they've already hired someone else.

Lead Systems Studio qualifies the boiler issue, verifies your coverage area, checks diary availability, and secures the homeowner in under 60 seconds.

On a standard Worcester Bosch or Viessmann combi replacement, your typical gross profit is £1,200 to £1,500.

That means saving just ONE boiler replacement every 30 days that would have bounced to a competitor pays for your entire flagship system. Everything after that first saved boiler is pure profit into your business.

In our pre-launch audit, we measure your exact missed call volume and show you the exact revenue currently leaking out of your phone lines.

Yes. We sit in front of your software, not over it. You don't have to retrain your engineers or learn a complex new platform.

Qualified bookings, customer notes, and full conversation transcripts are synced directly into your existing diary — whether you run ServiceM8, Commusoft, Jobber, Simpro, or Google Calendar.

Never. Your phone number is on your vans, uniforms, and advertising — it stays 100% yours.

We simply configure smart overflow routing behind your existing line. When your office answers normally, nothing changes. The system only steps in when your line rings out, is engaged, or when calls come in out of hours.

No. We enforce strict quiet hours (08:00–20:00) and out-of-hours triage.

When someone calls at 11:00 PM, the system acknowledges them instantly, collects their boiler make, postcode, and fault description, and confirms: 'Our service manager reviews jobs at 8:00 AM sharp to assign your priority slot.'

The homeowner feels looked after and stops calling other firms, and your team arrives in the morning to booked, qualified jobs.

No. Within 48 hours of joining, we deploy our Instant Response Bridge — a basic missed-call text-back safety net that stops your worst phone leak on day 2.

While that protects your incoming calls, we build your website, chat and WhatsApp over the 14-day window. If we miss that 14-day launch deadline, your first month is free.

We are not a marketing agency. We do not sell ad clicks, vanity impressions, or shared leads from Checkatrade.

We install an operational infrastructure safety net behind your EXISTING phone number and website to capture the enquiries you are already paying for and missing. If we don't save you real jobs, you have full transparency in your dashboard.

No long lock-ins and zero per-lead commissions. Implementation packages have a 3-month initial term to prove performance, then roll monthly with 30 days' notice.

Telephony and AI provider costs are passed through itemised at exact cost with 0% markup. We don't take a percentage of your revenue or charge for leads you already own.